What exactly is a Facebook Chatbot? At its most basic level, such chat bots provide an automated means for companies to automate various low-level consumer support functions. Rather than waiting on hold to talk to a customer service representative, consumers can now chat with such a bot to quickly answer basic inquiry questions or complete the initial stages of an RMA return request.
Facebook Messenger Bot (Messenger Chat Bot) is a web-based chat application that allows customers and other Facebook friends to interact with one another in real-time via the internet. It is intended to replace the need for live support representatives who may not be able to reach certain individuals at a moment's notice. The Bot provides a streamlined solution to the complex problems that arise when integrating new clients into an existing sales system. Messenger Bots are a great solution for companies that are trying to increase sales efficiency by reducing the amount of time they spend on customer service calls. In addition, such robots provide a very cost-effective way to provide support for smaller numbers of customers, allowing business owner to better focus their resources on generating new business.
The Messenger Bot makes use of state-of-the-art artificial intelligence techniques to process customer data from various sources, including Facebook, Twitter, and eBay. In order to operate, this software will process information from conversations that take place between the bot and customers. This advanced artificial intelligence approach allows the customer service representative to answer questions using pre-written scripts, while the bot continues to monitor conversations and post relevant responses to different customers in real-time.
Since the inception of Messenger Bot, businesses have been making use of Facebook Chatbot as a method of improving customer service. In fact, sales representatives have been seen referring customers to chat Bots as they interact with the Messenger Bot as customers deal with one another in real life. This approach has proven to be rather effective, especially in situations where multiple people need to ask or answer a question regarding a product or service. Businesses have also used chat bots to provide answers to FAQs, perform research and perform routine tasks such as updating customer lists.
As well as assisting in answering questions and providing users with a more personal experience, automated bots provide a clear solution to many complex problems. These solutions are becoming increasingly popular amongst small businesses as they help simplify complicated tasks. For instance, in real life, it may take multiple people to properly fix a drain, on Messenger Bot, the problem can be solved with one simple command. Chatting with an automated bot is also particularly useful for businesses with several locations because all messages are instantly sent across all locations in an instant, saving time and resources that would be required for distributing similar messages via email.
In addition to being incredibly beneficial to customers and businesses alike, Messenger Bot is also proving incredibly useful to the developers of popular messaging apps. The bot is allowing developers to create new features and expand on existing ones. For example, Facebook's messaging apps have recently introduced the ability for clients to find information about a particular location. Rather than the usual map view offered by the app, Messenger Bot can now offer exact GPS location coordinates for users to view at a glance.
This functionality is particularly useful for customers who want to explore a new area but do not always have time to access the application. The bot can help them identify important landmarks while typing in a location, which means they can easily identify various points of interest without having to visit the website themselves. Another advantage of chat Bots is that it enables smaller businesses to expand their range of potential customers. Smaller businesses will be able to target their marketing messages to those individuals most likely to be interested in their offerings and those who will be most likely to join up for future conversations.
Messenger Bot is just one among a number of chat bots that are now making email marketing more effective. Since Messenger Bot uses artificial intelligence to process conversations, it can learn from previous conversations to offer more relevant responses and to get better responses in the future. However, even though Messenger Bot is proving itself as an extremely useful tool for businesses to use in their quest to grow their customer base, it is still a relatively new product and is not completely immune from bugs or spam filters. Therefore, it is still advisable for businesses to run a test run of the bot using a virtual server to make sure Messenger Bot works effectively before using the product in a live environment.